Customer Service

CueWorld strives to provide excellence in customer service through the entire purchase journey. We use our extensive knowledge of the sport and the products associated with it to provide customers the best purchase experience possible.


CueWorld have built a reputation with our customers as being honest, knowledgeable and ready to answer customers questions.


As authorised dealers of the world's biggest brands in the industry we are as accountable for these brands as our own.


When purchasing your products from CueWorld you can expect to judge us on what we do:


  • Be courteous, helpful and professional
  • Reliability - do what we say we are going to do.
  • Know what we are talking about, and if we don't we will say "I will need to get you an answer on that" not provide misleading information
  • Follow up - we strive to return emails, phone calls, SMS's or Social Media messages within 24 hours
  • Update you on your order status
  • Peace of mind when it comes to the security of your personal information
  • Best possible pricing for quality products

We have had thousands of satisfied customers thus far, we hope that you will join them. 

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